Troubleshooting and support
What to try first, what to send us, and when to stop and ask.
Most issues resolve faster with a bit of context. Here is what helps.
What details do you need to investigate an issue?
Share the full details of what you are seeing and your project link with live chat support. What you did, what you expected, and what actually happened covers most of it.
Can I send a screenshot to help debug?
Yes — and better still, use the Annotate tool inside your project to circle the problem area. That gives Floot the screenshot and the context together. Screenshots in live chat are helpful too.
What if the AI keeps looping on the same error?
Stop after three attempts and change the approach rather than trying a fourth time:
- Restore to a checkpoint from before the change went sideways
- Switch to Discuss mode and work out what is actually happening
- Ask Floot to read the backend logs before suggesting another fix
- Contact support with your project URL
About looping credits
We typically do not refund credits spent on a loop, but we will step in and investigate. Include your project URL when you reach out.
My published app looks different from the preview
Preview shows your latest changes; the published app shows the last version you published. Click Publish again to push your changes live — see Editor and preview.