Troubleshooting and support flow

What details do you need to investigate an issue?

Please share full details of the issue you are experiencing and your project link to live chat support.

Can I send a screenshot to help debug?

Yes—using the annotate feature within your project and circling the problematic area is very helpful to Floot. Screenshots when chatting with live chat support are helpful as well.

What if the AI keeps looping on an error?

If it hasn't resolved after three attempts, contact us. We typically don't refund looping credits; we'll step in to investigate. When reaching out to live chat support for issues like this please provide your project URL as well.