Your account

Account settings live on the account page on floot.com.

How do I sign in? Is there a password?

You sign in with a 6-digit code emailed to you, or with Google, GitHub or Microsoft. Type the code on the sign-in page in the same browser that asked for it, within 10 minutes. A Floot account has no password, so there is nothing to reset, and there is no Sign in with Apple. If the code does not arrive, check your spam folder and choose Send a new code.

A browser stays signed in for 30 days after you last used Floot in it. Under Sessions, the count of other devices is browsers only; AI assistants you connected are listed separately under Connected agents.

How do I change my email address?

Under Profile, click Change next to your email and enter the new address. Floot sends a confirmation link there, valid for 60 minutes; until you confirm it, you keep signing in with the old address. Open the link in a browser where you are signed in to this Floot account — otherwise it asks you to sign in first.

After the change you sign in with the new email. Google, GitHub, or Microsoft sign-in linked to the old address stops working; signing in with the provider account that matches the new address links it again.

Accounts are never merged. If the new address already has a Floot account with nothing on it, confirming the change closes that empty account, and the confirmation page says so first. The same goes for an empty account on that address that you deleted yourself and that is still waiting to be removed. If that account has anything on it — projects, a plan, domains — the page lists what has to be cleared before the change can go through.

Projects and custom domains you can clear yourself: remove the domains and delete the projects. To keep a project, send it to the account you are keeping first; a send makes a copy, so delete the original afterwards. An account that has ever paid for anything cannot be cleared by you, even if its plan is cancelled now: contact support with both addresses.

How do I turn on two-factor authentication?

Under Security, click Set up next to Two-factor authentication. Scan the QR code with an authenticator app — Google Authenticator, 1Password, Authy, and the like — or type in the key shown under it, then enter the 6-digit code the app gives you. Floot then shows 10 recovery codes, once: copy or download them and keep them somewhere safe.

From then on, every sign-in — email code, Google, GitHub, or Microsoft, including signing in from a preview link — also asks for the current code from your app. A recovery code works instead, once each. Enter the code within 10 minutes; after too many wrong codes the sign-in is cancelled and you start again.

• Turning it on does not sign out devices that are already signed in, or disconnect AI assistants you connected before. To make them go through the new check, use Sign out others and choose Also disconnect … agents.
• Turning it off, or generating new recovery codes, needs a code from your app or a recovery code, so someone with only your browser cannot do either. Floot emails you whenever either happens, and when it is turned on.
• Lost your device and your recovery codes? Write to support@floot.com from the email on your account. Support will need more than an email from your address to confirm it is you — a mailbox is exactly what two-factor authentication guards against.

I upgraded, but my AI assistant still says I am on Free

Your assistant is connected to one Floot account, and its limits follow that account — not whichever account your browser happens to be signed in to. This usually comes from having two Google accounts, using two browsers, or a sign-in that created a second Floot account.

• Before you pay: use the upgrade link in your assistant's limit message. It shows which account your assistant is connected to, and offers Switch account if your browser is signed in to a different one.
• Already paid on the other account? Contact support with both email addresses. If the paid account is the one you want to keep using, you can also disconnect Floot in your assistant and connect it again while signed in to floot.com as the paid account; projects stay with the account that created them.

A subscription, credits and hosting balance stay with the account that bought them; they are not moved between accounts. To move a project to another account, use Send project in the project menu — see Sharing your projects. To keep a paid account under a different address, change its email instead (above).

A project is missing, or my assistant says "Project not found"

The project is almost always on a different Floot account from the one you are looking in, or from the one your assistant is connected to. Nothing is lost. How to find it and line the accounts up: Missing projects and accounts.

How do I sign out other devices or disconnect an AI assistant?

Under Sessions, Sign out others signs out every other browser, and Also disconnect … agents cuts off connected AI assistants and API keys at the same time — choose it if you think someone else has access. Under Connected agents, Disconnect removes one assistant's access on every device; you can connect it again later.

Disconnecting here cuts the assistant off at once. Remove Floot in the assistant's own settings too, so it stops offering the Floot tools.

To keep an assistant connected but limit it, click its access setting under Connected agents: you can make it read only, stop it from publishing, or limit it to one project. See Limit what an assistant can do.

How do I change Floot's language?

Floot's interface is available in English, Spanish, Portuguese, French, Japanese, Korean and Traditional Chinese. On your dashboard, pick a language from the flag menu at the bottom of the left sidebar, just above your name; on a phone, the flag is in the top bar. You can also choose it under Preferences → Language on the account page. The page reloads in the new language.

The language you pick is also the language of the emails Floot sends you. A sign-in code email is written in the language of the page you asked for it on.

How do I stop product emails?

Under Preferences, turn off Product updates and tips. Account and billing emails are always sent.

How do I archive a project?

On your dashboard, open the project's ⋯ menu and choose Archive. The project leaves your list of projects and nothing else changes: a published app stays live, and the project, its database and its history are kept. Archiving is for your own dashboard only, so collaborators still see the project as before, and you can archive a project someone shared with you.

To see your archived projects, click Show … archived projects at the bottom of the list, or set Status to Archived. To put one back, open its ⋯ menu and choose Unarchive.

To find a project in a long list, use the filters above it: Folder shows one of your folders, Favorites shows the projects you starred, and Status shows only Published, Internal published or Not published projects. The sort menu orders the list by Last opened, Last edited or Name A–Z. Favorites and folders are yours alone too.

How do I delete a project?

On your dashboard, click the trash icon on the project's card (or Delete project in its ⋯ menu) and type the project's name to confirm. Only the owner can delete a project; collaborators and AI assistants cannot. A published project has to be unpublished first: the dialog says so and has an Unpublish button, which removes the app's custom domains and takes it offline, and then you can delete.

Deleting is permanent. The code, the database, the files and the project's history go with it and cannot be brought back, and they are removed from Floot's systems about 3 days later.

How do I delete my account?

Under Delete account. First cancel your subscription on Plan & usage and unpublish your published apps — the dialog lists anything left to do. Deleting signs you out everywhere, permanently deletes your projects and their databases, stops connected agents and API keys, and the email address cannot be used to sign up again.

You type DELETE to confirm. If the dialog will not let you continue, either the subscription is still active (it only has to be cancelled and set to end, not already ended) or an app is still published. Your account and its projects are then removed from Floot's systems within about two weeks.

Can Floot delete an account I do not use?

Only a free one, and only after warning you. Under the privacy policy, an account that has never had a paid plan and has had no activity for 12 months may be deleted, together with its projects. Floot emails the account's address twice first, 30 days and 7 days before the date. Signing in before that date keeps the account, and an account whose published app had visitors in the last 30 days is left alone.